For example: State Exam, KNM, price, MVV

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    Terms and conditions

    These terms apply to all TaalPro courses. We have written them as clearly as possible. Any questions? Feel free to email us at info@taalpro.nl.

    This is a translation. In case of any difference, the Dutch version prevails, unless another interpretation is more favourable to you.

    Article 1. Definitions

    • TaalPro: the business that offers the courses (see article 2).
    • Student: you, as a consumer taking a course with TaalPro or applying for one.
    • Course: an online group course (levels A1 to B2) or private lessons (level C1–C2), as described on taalpro.nl.
    • Intake: the free introductory conversation in which we discuss your level, goal and schedule.
    • Level test: the free online test at taalpro.nl/en/free-level-test/.
    • Cooling-off period: the 14-day period in which you can withdraw from the contract without giving a reason.
    • In writing or by email: messages sent by email also count as in writing.

    Article 2. Who is TaalPro?

    • Name: [INVULLEN: trade name and legal form]
    • Business address: [INVULLEN: street, postcode and town]
    • Chamber of Commerce (KvK) number: [INVULLEN: KvK number]
    • VAT identification number: [INVULLEN: VAT ID, or remove if not applicable]
    • Email: info@taalpro.nl
    • Phone and WhatsApp: +31 6 20388386

    Article 3. When do these terms apply?

    1. These terms apply to every offer from TaalPro and to every contract between TaalPro and a student.
    2. You can always view, save and print these terms at taalpro.nl/en/terms/. We also send them with the confirmation of your enrolment.
    3. These terms are available in Dutch, English and Persian. In case of any difference between the versions, the Dutch text prevails, unless another interpretation is more favourable to you.

    Article 4. Our offer

    1. On taalpro.nl we describe the level, goal, format, lesson duration and price of each course. A lesson lasts 60 minutes. You get one lesson per week, online via video.
    2. Group lessons take place in small groups of at most [INVULLEN: number] students.
    3. Learning materials: [INVULLEN: “are included in the price” or “are charged separately, namely …”].
    4. Prices are per month. [INVULLEN: “Language teaching is exempt from VAT; you pay no VAT.” or “All prices include 21% VAT.”]
    5. The intake and the level test are free and do not commit you to anything.
    6. The official exam (such as the civic integration exam, the State Exam NT2 or the Civic Integration Examination Abroad) is not part of the course. You register for it yourself with DUO and pay the exam fee there.
    7. TaalPro does not guarantee that you will pass an exam. We do fully commit to good lessons and honest advice.
    8. Obvious mistakes or errors in our offer, such as a clearly incorrect price, do not bind TaalPro.

    Article 5. Signing up and concluding the contract

    1. Signing up via the form on the website is free and without obligation. After you sign up, we will contact you for the free intake.
    2. After the intake, we send you a proposal by email: the course, the start date, the price and these terms.
    3. The contract is concluded when you accept that proposal, [INVULLEN: e.g. “by replying to our email” or “by paying the first month via the payment link”].
    4. After the contract is concluded, you receive a confirmation by email, with all agreements, these terms and information about your cooling-off period.
    5. TaalPro may refuse an application if the course does not match your level or goal. We will then explain why and advise you on a suitable alternative.

    Article 6. Cooling-off period (right of withdrawal)

    1. You have a 14-day cooling-off period, starting on the day the contract is concluded. During this period you can withdraw from the contract without giving a reason.
    2. You can withdraw in three ways:
      • with the button “Withdraw from contract here” at taalpro.nl/en/cancel/. You immediately receive a confirmation by email, including the date and time;
      • with the model withdrawal form at the bottom of these terms;
      • with another clear message by email to info@taalpro.nl.
    3. Do you want to start lessons within the cooling-off period? This is only possible if you expressly request it. If you then withdraw after all, you only pay for the lessons you have already had, in proportion to the total price.
    4. If you did not expressly request an earlier start, or if we did not inform you properly about your cooling-off period, you pay nothing for lessons during the cooling-off period if you withdraw.
    5. Have you already paid? Then we refund the amount you are entitled to within 14 days of your withdrawal, using the same payment method you used.

    Article 7. Price and payment

    1. You pay for the course per month, [INVULLEN: “in advance, no later than the first lesson day of the month” or another arrangement].
    2. You pay [INVULLEN: e.g. “via iDEAL with a payment link” or “by direct debit”]. With a direct debit, you can have your bank reverse a payment within 8 weeks without giving a reason.
    3. If you do not pay on time, we first send you a reminder and give you 14 days to pay. Only after that may we charge the statutory collection costs.
    4. If we raise the price within 3 months of concluding the contract, you may dissolve the contract free of charge. We announce a later price increase at least [INVULLEN: e.g. 1 month] in advance; you may then cancel with effect from that date.

    Article 8. Duration and cancelling

    1. The contract runs per month for an indefinite period, [INVULLEN: or: “for the agreed course duration of … and then per month”].
    2. You can cancel at any time, with a notice period of [INVULLEN: at most 1] month.
    3. You can cancel online at taalpro.nl/en/cancel/, by email or by letter. You do not have to cancel at any particular moment.
    4. We confirm your cancellation by email, stating the date on which the contract ends.
    5. Have you paid in advance for a period after the end date? Then you get that part back.
    6. TaalPro can only cancel the contract for a serious reason, for example if a group cannot go ahead because there are too few participants. We will then offer you a suitable alternative or refund the amount paid in advance.

    Article 9. Lessons, absence and rescheduling

    1. Cannot attend a group lesson? Let us know as soon as possible. [INVULLEN: “A missed group lesson is not made up” or another arrangement, e.g. a recording or a make-up lesson.]
    2. You can reschedule or cancel a private lesson free of charge up to [INVULLEN: e.g. 24] hours in advance. If you cancel later, the lesson counts as given, unless there is force majeure (such as sudden illness).
    3. If TaalPro cancels a lesson (for example because the teacher is ill), you get a replacement lesson or we settle the lesson.
    4. If a lesson cannot take place because of a technical failure on our side, the same applies as in paragraph 3.

    Article 10. What we ask of you

    1. You give us correct details and let us know if they change.
    2. You treat your teacher and fellow students with respect.
    3. You do not record lessons without the permission of the teacher and all participants.
    4. You provide a device with a camera, microphone and a stable internet connection.

    Article 11. What you can expect from us

    1. We give lessons with care, with qualified teachers and according to the course programme.
    2. We keep you informed of your progress and give honest advice, including about your exam.
    3. We handle your personal data with care (see article 15).

    Article 12. Complaints

    1. Not satisfied with something? Let us know as soon as possible via info@taalpro.nl, with a clear description.
    2. We confirm your complaint within 5 working days and give a substantive answer within 14 days. If we need more time, we will let you know and give a time frame.
    3. If we cannot resolve it together, you can submit the dispute to the competent court. [INVULLEN: or, if TaalPro is affiliated with a disputes committee: “or to De Geschillencommissie …”.]

    Article 13. Liability

    1. Our liability is limited to the amount you have paid for the course in the last 3 months.
    2. This limitation does not apply if the damage was caused by intent or deliberate recklessness on the part of TaalPro.
    3. We are not liable if an exam is not passed; the result depends on the examiner and on your performance.
    4. In case of force majeure, such as a major internet outage or illness without replacement, we are not liable. We will then look for a solution together with you.

    Article 14. Learning materials

    TaalPro’s learning materials are for your personal use only. You may not copy, share or resell them without our permission.

    Article 15. Privacy

    We only use your personal data for the course and for contact with you. The privacy statement explains exactly which data we use, why, how long we keep it and what your rights are.

    Article 16. Use of AI

    If TaalPro uses artificial intelligence, for example for automatic feedback on a writing assignment, we will state this clearly in advance. A teacher remains responsible for your assessment.

    Article 17. Changes to these terms

    We may amend these terms. We will announce any change that is unfavourable to you at least 1 month in advance. You may then cancel the contract with effect from the date the change takes effect. Changes never apply retroactively.

    Article 18. Applicable law

    Dutch law applies to these terms and to all contracts with TaalPro. If you live in another country, you keep the protection that the law of that country mandatorily gives you.

    Model withdrawal form

    Only complete and return this form if you wish to withdraw from the contract. Easier: use the button at taalpro.nl/en/cancel/.

    • To: TaalPro, [INVULLEN: business address], info@taalpro.nl
    • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):
    • Ordered on:
    • Name of consumer(s):
    • Address of consumer(s):
    • Signature of consumer(s) (only if this form is notified on paper):
    • Date:

    (*) Delete as appropriate.